Kate Black Ribbed TV Entertainment Cabinet 160cm

US Shipping Only

 

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

 

IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on pier1.com and (ii) customer is responsible for return shipping charges.

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance.

Returns/Exchanges

You can return most items for store credit redeemable on pier1.com within 30 days of delivery.  The following will apply:

• Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
• Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
• Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
• We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
• Each returned item must be in its original condition and packaging to be accepted.
• We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
• Refunds are generally issued within 5-7 business days after we have processed your return.

Defective Product and Returns due to Our Error

If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there is no return shipping charges.

Colour - Black
Frame Material - MDF Engineered Wood
Leg Material - MDF with Rubber Wood Decoration
Frame Finish - Melamine
Leg Finish - Matt Painting
Overall Dimension - 160L x 40W x 58H (cm)
Product Weight - 32.95 Kgs

Package content:
1 x Kate TV Unit
1 x Assembly Instruction

SKU: V80-TATE-TV-BLACK-DZ

If a product is faulty in any way, then we will replace it. Please call our in-house Customer Services team quoting your order number within 14 days of receiving your product, and we will act fast.

A Customer Services representative will explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our customer care team. 
In most cases, remedy action is taken as soon we are clear on the issue via email, usually within in a few hours. If the fault cannot be verified over email, the item may be required to be returned to us for inspection. Please do not send a product back to HAVEN Shopping Mall without contacting a member of our team first, as we may be able to save you the trouble.

We are determined that you should be a happy customer, and we put in huge efforts to provide the best product we can. If it hasn't happened or if you are unsatisfied, please raise your concern so we can fix it and improve.

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

• be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
• be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;
• not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) is carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit includes:

• Initial shipping costs
• Return shipping costs
• 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with our Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Products not qualified for return

Please choose carefully when purchasing products as the following items will not be accepted. Returns on all brands will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:

• Mattresses & Bedding

• Pillows & Quilts

• Clearance items

• Personalised items

• Orders for commercial or non-domestic use